Message Again Murano Front Collision Fail

AUTO Continued Car News has been receiving reports from readers for months that some Nissan models' Automatic Emergency Braking (AEB) systems are malfunctioning and stopping in unexpected situations. In that location appears to exist a broken sensor, misaligned radar and software glitches. Some comments we accept received from readers relate multiple visits to Nissan dealerships and vehicles are not supposed to. Some vehicles show a warning "Front radar unavailable due to obstruction," message.

Models effected include 2022 2022 2022 2022 Nissan Rogue, Nissan Rouge Sport, Murano, Altima, Maxima, Armada, Pathfinder, Leaf and Sentra with AEB functions.

One part that tin can malfunction is called "Nissan SENSOR ASSY-DISTANCE" and may have different part numbers depending on models. On the Sentra the role is 28438-5UD0A  and on the Rogue it is 28438-5FA1A.The parts are reportedly Bosch radar sensors in the front grille.

Here are some complaints from our readers

"My 2022 Nissan Rogue Hybrid is in the store for the 4x today for the faulty braking system. They find the codes and clear them saying Nissan won't let them effort and fix information technology. The issue started at 500 mile. I am scared to drive it because the braking system volition engage for no reason"

"I HAVE A MORE SERIOUS AND POTENTIALLY Mortiferous SITUATION with my front end sensor. The front sensor really malfunctioned and engaged the brakes!! I was driving on a highway @50 mph when the emergency braking system kicked in and brought my vehicle to a complete finish!!!"

The problems appear to be so widespread that at that place are 2 course action lawsuits filed to try to assist owners of the afflicted vehicles. This lawsuits claim that Nissan has not recalled the vehicles and has not provided remedies that solve the radar sensor issues or offered reimbursement for expenses.

Some of our readers have reported success past taking their affected Nissan Murano, Sentra, Altima or Armada to a different dealership, that was able to become the correct role and at to the lowest degree replace the sensor.

We contacted Steve Yaeger at Nissan customer relations to give us a argument.

In an electronic mail received earlier Midweek he wrote: "The AEB systems on the various vehicles are made by two different manufacturers and there are two different problems that a small number of consumers have indicated with each. In that location are dissimilar warranty/TSB service remedy solutions for each vehicle."

Yaeger sent a statement from Nissan regarding the situation:

"Nissan is committed to customer satisfaction. The Technical Service Bulletins (TSB) were released to dealers to help diagnose and address customer concerns related to AEB operation.  Different models are equipped with different systems, but our message to customers is unproblematic, if a warning lamp is illuminated, or if a customer believes the AEB is non operating as intended, we invite them to immediately visit their dealer for an inspection and diagnosis."

We asked if in the situation if is possible to temporarily plough off the AEB until yous can become to the dealer or go it stock-still.

"It is possible conciliate AEB/FEB feature, any commuter can turn off driver help functions – including FEB – in the master menu as demonstrated in this video. Each fourth dimension the car is turned off and restarted, nevertheless, the system defaults to FEB activated state. Nissan isn't advocating this action, and so we wouldn't desire this to be part of our statement. "

We have learned that it may be meliorate for Nissan owners with the problem to opt-out of the class activity lawsuits, if you would prefer to have Nissan buy-back the car equally lemon and then buy an alternative vehicle with working AEB functionality.

The opt-out process must be documented via sending a certified letter with return receipt or email confirmation.

Nosotros also advise that you certificate every dealer visit. Oftentimes the dealer is not putting the correct information into the service grade and customer invoice. We are hearing that because Nissan will not pay the dealer for sure things that they plow away the customer.

Update 10/seven/2019

Our readers who filed complaints with NHTSA are getting action. The National Highway Traffic Rubber Administration is investigating the complaints about the AEB in Nissan Rogue. This means that there may be a recall at some point in the future.

Although nosotros accept take been getting major complaints—-NHSTA received 129 complaints from consumers alleging a fake positive triggering of AEB.

In response to ODI's April 15, 2022 Information Request letter, Nissan provided data indicating that it has received 750 unique subject vehicle complaints relating to false positive activation of the AEB system. 12 were identified that contained allegations of a collision resulting from the activation of the system. Four complaints contained allegations of injuries, iii of which were the result of a standoff. These complaints included duplicates of complaints that ODI received. The injury allegations were limited to soft tissue type injuries such equally whiplash and bruising.

NHTSA received a defect petition from the Middle for Auto Safety (CAS) on March 21, 2022 alleging that the Automatic Emergency Braking (AEB) system on Model Year (MY) 2017-2018 Nissan Rogue and Rogue Sport vehicles was engaging in cases where there was no obstruction in the path of the vehicle.

The CAS petition additionally alleges that, based on Nissan's deportment, the manufacturer is aware of the outcome due to issuing a Technical Service Message (TSB) launching ii "Quality Actions," and initiating a "Customer Service Initiative" in relation to it. CAS contends that Nissan's actions do non represent an adequate long-term solution to the problem, as the action is just available during the basic coverage period of the warranty. CAS as well argues that the alleged failures are an unreasonable hazard to safe and views Nissan'due south communications as not acknowledging the potential rubber outcome involved, instead treating the alleged trouble as a performance update.

ODI has granted the petition and is opening this preliminary evaluation in order to evaluate the cause, telescopic and frequency of AEB false positive activations, as well equally to evaluate the suitability of the manufacturer'south entrada to accost the business or improve performance of the AEB system.

The practiced news is that no one has been killed. We urge to continue reporting the bug and documenting your cases. If Nissan does not fix your problem you may have Lemon Police force Case as long as yous practise not join the form activity. Oftentimes the automaker wants a call back because it is cheaper for them to replace a few parts than to buy back a whole vehicle.

Update: 8/four/2019 Some other option that may exist helpful is to install a dashcam. In this fashion if the AEB causes an accident—stopping for no reason at all—yous as the driver will non be held liable past showing the video. There is confusion as to whether this is a hardware problem or software problem. It is possible that without proof the dealer or insurer will blame the driver for braking for no reason at all. We believe that the Nissan vehicles' AEB are malfunctioning–if y'all have dashcam video–it may give a inkling on how to prepare the problem.

When you prepare up an engagement either go to the individual dealership web appointment interface or http://world wide web.nissanservicenow.com

Information technology should testify you offers at your local dealerships, click or tap on "Schedule APPT."

The fastest way to schedule is to use "I'm in hurry"

You can easteither enter the problem via comments or by pick "not certain" and stating your problems in the comments.

If you tap on EDIT yous can choose a service and have the pick of filling in more than information.

Delight brand sure that you have an email address and your comments will appear in the appointment electronic mail confirmation in "other."

Here'south the tricky office. When you lot go to the dealer, show them your engagement and make sure that your comments appear in the work order aka repair order.

Nosotros take heard that dealers are non fully documenting repair orders and then come dorsum later and say the customer did not make the dealer aware of a trouble.

A general dominion in all of this is go documentation in writing.

If yous are hoping for a class activity, it may hateful that the vehicles stay on the route until the automaker works on a fix, which could be putting y'all and your passengers in danger.

Nosotros as well propose that you file complaint with NHTSA. When at that place are enough major problems submitted there, the automaker is forced to seek a solution and recall the vehicles at no expense to the owner.

Yous are welcome to share your successes or failures to get help with your Nissan vehicles in the comments that appear later the residual of this article.

A lawsuit filed in Northern California past BURSOR & FISHER, P.A. alleges the Nissan knows well-nigh the radar sensor problems because a series of technical service bulletins (TSBs) have been sent to dealerships since 2016. The bulletins include

• TSB NTB15-099b for 2022 Nissan Altimas, 2022 Maximas, 2015-2016 Muranos, 2022 Murano Hybrids, 2015-2016 Rogues and 2022 Nissan Sentras that tells technicans to check for misalignment or damages.
• TSB NTB16-116 and bulletin PC499
• TSB NTB18-008
• TSB NTB18-041 "Unexpected Functioning of AEB, Feb OR FCW [Forrad Collision Warning]" in 2022 Rogue, Rogue Hybrid and Rogue Sport vehicles.
• TSB NTB18-041a to include 2017-2018 Rogue, Rogue Hybrid and Rogue Sport vehicles.
• TSB PC637 reprogramming of ADAS software on 2022 Rogues built in the Smyrna, Tennessee. The bulletin states "The software update is designed to help improve the performance of Automated Emergency Braking (AEB), Frontwards Emergency Braking (February), and Frontwards Collision Warning (FCW) systems in the affected vehicles."

This lawsuit claims that Nissan has non recalled the vehicles and has not provided remedies that solve the radar sensor problems or offered reimbursement for expenses.

A  lawsuit filed in the Eye District of Tennessee David Turner, et al., v. Nissan North America, Inc., et al.covers 2017-2019 Nissan owners who have made complaints, an were told the organisation works every bit intended.

Class action lawsuits typically take years to resolve.

That lawsuit alleges:

The vehicle have a lacking emergency braking system that exposes drivers and passengers to the risk of sudden and unexpected standoff.

Nissan's Emergency Braking System, even so, is non road set. It suffers from a serious defect, wherein the Emergency Braking System engages suddenly and unexpectedly when no standoff is imminent and a driver has no intention of stopping her vehicle.

Owners have experienced sudden and unexpected braking on railroad tracks, on bridges, in intersections, and other driving situations that have placed them at serious and unreasonable chance of side-on or rear-finish collision.

We do take some suggestions to try out to see if they help.

• Information technology may seem obvious but it is possible the front sensor could be dirty or obstructed. Since techs only update software and look a code, it couldn't hurt to clean the front end grille per directions from your car'due south user manual. Radar is hidden and hard to encounter.
• Bank check to see if your software has been updated. You tin call any Nissan dealer with your VIN number and they tin can expect upwards your records.
• If a dealer that has not been able to fix your problem, try calling other dealers within driving distance of your home or part. Previously when we experienced a Nissan TSB after calling four different dealers we were able to find one that was enlightened of the bulletin and was able to get a replacement part that other dealers did not have. Information technology is better for documentation purposes to use the web interface to setup the appointment and keep an email re-create of your comments.
• Additionally, try looking on Yelp for dealer reviews and telephone numbers. We know of a instance where a Nissan was taken continually to the aforementioned dealer and finally a 2d dealer was able to diagnose multiple bug with a vehicle that was bought back a lemon.

Be sure to leave updates in the comments below:

If you are experiencing bug or solutions please inform us in the comments below. Also please read our previous article on the topic to go on informed of the problem.

Since this topic so hot we accept created a new newsletter specifically for you. After you sign up every time nosotros update data your will receive an email.

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Source: https://www.autoconnectedcar.com/2019/01/is-your-nissan-automatic-emergency-braking-broken-with-sensor-radar-problems-what-to-do/

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